Saturday, July 17, 2021

Cisco It Essentials Chapter 4 Exam Answers


  • Employee workstations need to obtain dynamically assigned IP addresses. When traveling employees need to connect to a corporate email server through a WAN connection, the VPN will create a secure tunnel between an employee laptop and the corporate...
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  • The severity and source of the problem. An event ID assigned to the problem. The user who was logged in when the problem occurred. During what step in the troubleshooting process does the technician demonstrate to the customer how the solution corrected the problem? Verify full system functionality. Establish a plan of action to resolve the problem. Document the findings, actions, and outcomes. Explanation: Once all repairs have been made, the last step of the troubleshooting process is to verify to the customer the problem and the solutions and demonstrate how the solution corrected the problem. If a technician is unable to create a backup of data on a customer computer, what three pieces of information should the technician include on the liability release form signed by the customer before beginning work? Choose three. What should a technician do before beginning any troubleshooting steps on a customer computer?
    Link: https://tbp.berkeley.edu/exams/6776/download/
  • Perform a data backup. Establish a plan of action. Explanation: Because a technician could be held liable for any data loss as a result of working on a customer computer, a backup should be performed before beginning any troubleshooting. After consulting the manufacturer manuals, a technician applies a series of recommended solutions that resolve a problem with a workstation computer. What is the next step in the troubleshooting process that the technician should perform? Verify the solution and confirm full system functionality. Test the theory of probable cause. Determine the next steps to resolve the problem. Explanation: After the recommended solutions have been applied to resolve the problem, full system functionality should be verified and preventive measures implemented if applicable.
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  • What should be documented? A description of the problem would have been previously documented. A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next? Establish a plan of action to resolve the problem and implement the solution. Verify full system functionality and, if applicable, implement preventive measures. Test the theory to determine the cause. Explanation: No technical job is finished until the documentation is complete.
    Link: https://content.byui.edu/file/c3699edd-000f-44d0-b0bf-6d66be57d9ef/14/Acctg201syllabus.html
  • Test another possible solution. Identify other possible causes for the problem. Document the cause and the solution for the problem. Verify the full system functionality and apply maintenance procedures. An employee reports that the output of a workstation display is distorted. The technician checks the manufacturer website and downloads the latest version of the video driver. After the video driver is installed, what should the technician do next? Schedule the next system checkup with the employee. Log the previous and current version numbers of the video driver. Move the display card to another slot to see if the video performs better. Open a video editing application to verify the video performance. Which two types of data should be backed up before troubleshooting a computer for a customer? Choose two. In which step of the troubleshooting process would a technician have to do more research on the Internet or within the computer manual in order to solve a problem?
    Link: https://youtube.com/watch?v=Xgg7hoSIjRE
  • The correct configuration on R1 is: router ospf 10 network What are two reasons that will prevent two routers from forming an OSPFv2 adjacency? Choose two. OSPF network types do not match. There is a missing or incorrect OSPF network command. Mismatched IOS versions, the use of private IP addresses, and different types of interface ports used on a switch are not causes for an OSPF adjacency failing to form between two routers. What does a Cisco router use automatically to create link-local addresses on serial interfaces when OSPFv3 is implemented?
    Link: https://bschool.careers360.com/articles/set-bba-application-form
  • Single area OSPFv3 has been enabled on a router via the ipv6 router ospf 20 command. Which command will enable this OSPFv3 process on an interface of that router? In the case the process ID is 20 and the area ID is 0. Fill in the blank. Which command will provide information specific to OSPFv3 routes in the routing table? The show ipv6 route command will show the entire routing table. The show ip route and show ip route ospf commands are used with OSPFv2. Which command should be used to check the OSPF process ID, the router ID, networks the router is advertising, the neighbors the router is receiving updates from, and the default administrative distance?
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  • The show ip ospf interface command provides detailed information about every OSPF-enabled interface. What is the metric that is used by OSPF? OSPF calculates cost inversely to the bandwidth of an interface. The higher the interface bandwidth, the lower the cost of the interface. What function is performed by the OSPF designated router? What is used to create the OSPF neighbor table? When a network engineer is configuring OSPFv3 on a router, which command would the engineer issue immediately before configuring the router ID? This address is not included in the routing table and is not defined by the network command.
    Link: https://youtube.com/watch?v=i7CR3bFiZwM
  • A technician is installing memory into a computer and notices that there are two black memory slots and two blue memory slots. Which memory technology does this motherboard use? DDR4 ECC parity Explanation: Motherboards that support dual channel frequently color the memory slots so the technician knows to populate the same color slots with a matching pair of memory modules. It must be fast. It must fit into a standard tower case. Which drive type would meet the user requirements? Blu-ray drives are not used in a RAID configuration. A company is deploying both thin and thick client computers. Which configuration step will a technician need to do on the thin clients that will most likely not be done on the thick clients?
    Link: https://numerade.com/questions/questions-11-19-are-about-the-graphs-of-ybx-and-xlog-_8-y-when-noise-is-measured-in-decibels-amplify/
  • Attach a physical cable through a special hardware loop that is part of the computer case. Explanation: LoJack is a security option that can be enabled and used to track a stolen device such as a laptop. A technician needs to purchase a storage drive that both connects directly to the PCIe bus and provides reliability. Which type of storage device would best meet these requirements? A user is building a new computer system. Why would the user select a straight-through cable? Why would the user select a pin connector? Why would the user select two hard drives? Why would the user select three hard drives? Why would the user select an RG-6 cable?
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  • Why would the user select a PCIe x16 expansion slot? Why would the user select a DDR3? Why would the user select a DDR4? Why would the user select external screws? What characteristic best describes a KVM switch? What characteristic best describes a projector? What characteristic best describes a touch screen? What characteristic best describes an AR headset? What characteristic best describes a stylus? What characteristic best describes a magstripe reader? What characteristic best describes a signature pad?
    Link: https://breakingnewsenglish.com/2003/200304-covid-19.html
  • Explanation: After the repairs have been completed, continue the troubleshooting process by verifying full system functionality and implementing any needed preventive measures. An employee reports that the antivirus software cannot obtain updates. The support technician notices that the license for the software has expired. The technician adds a new license to the software and completes the update service. What should the technician do next? Record the new license number in the log. Download advanced antivirus software from another vendor. Run a full virus scan on the computer. Review the Event Viewer for the date and time that the last software update was performed.
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  • What task should be completed before escalating a problem to a higher-level technician? Document each test that was tried. Ask the customer to open a new support request. Redo each test to ensure the accuracy of the results. Replace all hardware components with components that are known to work. Explanation: Before escalating a ticket, document each test that has been performed. Information about the tests is vital if the problem needs to be escalated to another technician. Which step of the six-step troubleshooting process is where a technician would ask the computer user to print a document on a newly installed printer?
    Link: https://ca.answers.yahoo.com/question/index?qid=20080209211522AAuHzcC

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